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McMaster-Carr Supply Co - Distributor for BTI Tools

MSC Industrial Supply
www.MSCDirect.com
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Returns - RMA

Return Authorization Request

BTI Performance Products LLC
9525 Pathway St.
Santee Ca 92071
(619)562-3071

Mail:
BTI Inc. - Off-Road Div.
9525 Pathway St.
Santee, Ca 92071

Phone: (619)562-3071 24 Hr. Fax: (619)562-0592

Claims and Returns:

A) All returns must be made within 30 days (90 Days for Resale Accounts) of the invoice date or a 20% restocking fee may apply.
B) No collect or COD returns.
C) No returns without a valid return authorization number (RMA NUMBER) issued by BTI Inc.(619)562-3071 Call to receive RMA
D) All returns must be in resalable condition. We do not accept worn out or damaged products from customer.
E) Items returned due to customer error may be subjected to a 20% restocking charge.
F) "Special Ordered Items" and custom packages are non-returnable. and no refunds on specially designed items requested by the customer.
G) Defective merchandise will be replaced anytime within 30 days of invoice, if it is returned with a copy of the invoice. This warranty does not apply to items which have been subjected to misuse, abuse, neglect, accident or modification or which have been altered in any way. when in use. In no event shall our liability exceed the buyer's purchase price.
H) No refunds on shipping charges on returns.